Sustainable Coverage that Expands Access.
Reduced patient wait times. Enhanced physician well-being.
Centra Health Partnered with Moonlighting Solutions to Redesign Cardiology Call Coverage.
Centra Case Study
Weekend call was being covered internally, but post-call recovery time made it increasingly difficult to keep up with outpatient demand. To reduce pressure on employed cardiologists and return more physician time to clinic, Centra implemented a Call Relief Program:
Consistent weekend coverage across the full year (52 weekends)
Dedicated Moonlighting Solutions cardiologists providing scheduled support
Integrated coverage alongside the Centra care team
Impact
+52
Clinic Days
~$2M
Revenue Impact
0
Turnover (2025)
2
Cardiologists Recruited
From Clinical Leadership
Reducing the weekend call burden was essential to us in order to build a sustainable long-term staffing model.
James Warner, MD, EdD, FACC
Executive Medical Director, Centra Heart & Vascular Institute
Inside the Program
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A Clear Return on Access and Capacity
By reducing weekend burden:
Physicians returned to clinic instead needing time off post-call
New patient access expanded
Downstream imaging and procedures increased
Costly physician turnover was avoided
This created a model that supported both access and financial performance.
Built for Stability
This model worked because it reduced internal weekend call pressure while protecting physician time for outpatient care. Consistent coverage supported continuity within the existing program and aligned with how cardiology practices actually operate, allowing the model to function reliably over time.
Call Was the Breaking Point
Weekend call volume was high and continuing to grow, while post-call recovery time pulled physicians out of clinic and reduced access. As subspecialists exited the noninvasive call schedule, the burden shifted to a smaller group of cardiologists, intensifying workload, and elevating the risk of burnout and turnover.
What Changed
Centra’s cardiovascular program stabilized call schedules and reduced variability in coverage, improving physician satisfaction and retention. It also strengthened recruitment in a competitive market while establishing a more sustainable, long-term coverage model.
Designed to Scale
Centra is now expanding this approach beyond its initial implementation in cardiology and exploring use in additional specialties. This positions the Call Relief Program™ as part of a broader, long-term workforce strategy.
